Refund Crypto Terms & Conditions
Last update: December 2023
These terms and conditions govern your use of service provided by 51 PEGASI LTD, a private company limited by shares incorporated on 05 December 2023 (company number 207621677) whose registered office is at Sveta Troitsa Quarter Residential block No 16, Entrance B, 4 floor, apartment No 9, 1309, Bulgaria (hereinafter in the text referred to as “51Pegasi”).
51Pegasi provides services in the exchange of fiat currency for cryptocurrency, and cryptocurrency for fiat currency (hereinafter in the text referred to as “Exchange Services” and/or “Services”).
51Pegasi has the right to unilaterally change and modify terms and conditions at any time. Such changes and modifications will become effective upon publication on the Website, 51pegasi.com. Accessing the Platform and using the Services constitutes your acceptance of the terms and conditions published on the Website at the moment of accessing the Platform. If you do not agree with the terms and conditions of 51Pegasi published on the Website, you must stop accessing the Platform and using the Services immediately. The continued use of 51Pegasi Services, after any amendment to these Terms, constitutes your acceptance of the amended Terms.
1. Refund Policy
51 PEGASI LTD, a private company limited by shares incorporated on 05 December 2023 (company number 207621677) whose registered office is at Sveta Troitsa Quarter Residential block No 16, Entrance B, 4 floor, apartment No 9, 1309, Bulgaria (hereinafter in the text referred to as “51Pegasi”), guarantees the refund right under conditions stipulated in the present refund policy.
1.1 Definitions
“You / your” or “the Customer” means a natural (physical) person who has agreed to all terms and conditions of 51Pegasi, as well as other relevant policies, and uses the Services available on our website at 51pegasi.com.
“Order” means (i) purchase of cryptocurrency by you from 51Pegasi via the Platform; or (ii) sale of cryptocurrency to 51Pegasi by you via the Platform. Each Order within the meaning of Point (i) and (ii) of the present Paragraph is a two-party transaction involving only 51Pegasi and you.
“Services” means exchange of fiat currency for cryptocurrency, and cryptocurrency for fiat currency.
1.2 Main principles
If 51Pegasi: 1) does not send the cryptocurrency to the Customer’s indicated address in accordance with the Order; 2) does not send the fiat currency to the Customer’s account in accordance with the Order, 51Pegasi guarantees that the Customer has the right to refund.
The Customer is obliged to follow the payment process provided via emails. If the Customer sends funds to 51Pegasi and then requests a cancellation from a third-party financial institution before contacting 51Pegasi, the Customer is responsible to cover the cost of cancellation.
The right to refund may arise only if the Customer has paid for the Services in accordance with the Order, including all relevant fees.
Any charges that arise upon processing of the refund request shall be borne solely by the Customer. The relevant charges are deducted from the final amount of the refund.
In order to apply for refund, the Customer is required to send an email to [email protected].
51Pegasi shall process the Customer’s submitted Refund Form as soon as it is reasonably possible. Response times may vary depending on the stated reasons for refund and the current workload. In any case, 51Pegasi shall notify the Customer on the outcome of the request. The Customer is also welcome to contact our 24/7 Support department to inquire about the updates.
Please note that the submission of a Refund Form does not guarantee the refund request will be approved.
1.3 Refunds after successful cryptocurrency purchase
Refunds are not possible in cases when the Customer has received the purchased cryptocurrency in accordance with the Order. However, in case the Customer has changed their mind and wants to return the purchased cryptocurrency, 51Pegasi is able to buy it back based on the current market rate plus the service fee and 51Pegasi fee. In other words, the Customer can sell the purchased cryptocurrency (i.e. Bitcoin and Tether) and be paid through one of the available payment methods (e.g. Credit Card or Bank Transfer).
1.4 Chargebacks
51Pegasi expects the Customer to contact the Support department of 51Pegasi ([email protected]) to resolve any issue related to the existing Orders before the Customer makes a chargeback request. The present Paragraph does not affect any rights and claims that the Customer may have against the relevant bank or financial institution.
51Pegasi investigates each chargeback request made by the Customer and communicates with the Customer’s bank or financial institution in a manner prescribed by relevant regulations.
2. Complaints Policy
51Pegasi will always strive to provide an efficient and professional service, and will aim to provide prompt, courteous, and informative advice in respect of every communication received.
You have the right to complain about the Services. The complaints should be communicated to 51Pegasi by sending an email to [email protected]. 51Pegasi undertakes to deal with each complaint and issue a response within 15 days of the initial complaint. 51Pegasi records and analyses all complaints in order to improve the Services.
3. Language clause
These Terms and Conditions may be translated into the other languages as well in order to facilitate their understanding by customers. Notwithstanding this translation, it is expressly agreed between the parties that in the event of a dispute, only the English version of these Terms and Conditions shall be binding between the parties.